Client Advisor
Celine seeks a Client Advisor in Santa Clara (Valley Fair) — full‑time retail role at $23–$26/hr.
Overview
CELINE is a French leather‑goods and couture Maison known for its refined, minimalist aesthetic and artisanal craftsmanship. Operating within the LVMH group, the brand emphasizes creativity, impeccable product quality and a client‑centric retail experience across its global boutiques.
Role & Responsibilities
- Achieve individual and store sales targets and consignment objectives through proactive clienteling and sales execution.
- Apply expert product knowledge to maximize conversion, units per transaction and average transaction value.
- Build, maintain and expand a personal client book through personalised outreach (email, phone, notes) and in‑store events.
- Capture and update accurate client data in the CRM/database and follow up on shipping, alterations and client inquiries.
- Support store visual standards, housekeeping and the overall boutique image.
- Assist with inventory control, receiving, shipping and other operational tasks as required.
- Adhere to all company policies and brand protocols, including store security and loss prevention procedures.
Qualifications
- Minimum three years of retail sales experience, preferably within the luxury sector.
- Proven track record of meeting sales targets; candidates with an existing client book strongly preferred.
- Computer literate with the ability to learn and use POS, CRM and other retail software packages.
- Service‑oriented with a demonstrated focus on exceptional client experience and relationship building.
- Willingness to work a flexible schedule including evenings, weekends and holidays.
Skills
Experience
Minimum of 3 years in a retail environment with a strong emphasis on sales; prior luxury boutique experience and an existing client book preferred.
Education
High school diploma or equivalent; additional retail, fashion or customer‑service training preferred.
Benefits
Medical, dental and vision insurance; short‑ and long‑term disability; various paid time off programs; employee discount/perks; bonus structure; holiday pay; 401(k) with employer contribution/automatic employee contribution.
Culture
CELINE fosters a creative, design‑led environment where craftsmanship and understated luxury are paramount. As part of the LVMH group, the Maison expects high standards of client service and collaboration while promoting diversity, inclusion and professional development across retail teams.