Senior Business Analyst

Overview

Cartier is an internationally recognised maison of haute joaillerie and watchmaking, operating within the Richemont group. The brand combines artisanal craftsmanship, timeless design and global retail excellence across boutiques, wholesale and digital channels. As an employer, Cartier attracts professionals seeking to work at the intersection of luxury product heritage and modern retail operations within a high-expectation, client-centric environment.

Role & Responsibilities

• Lead end-to-end business analysis for cross-functional initiatives across Retail, E‑commerce, Wholesale and Finance, defining scope and success criteria for CDD project deliverables.
• Elicit, document and validate functional and non-functional requirements through workshops, interviews and process mapping with senior stakeholders.
• Translate business requirements into detailed specifications, user stories and acceptance criteria for IT and vendor teams.
• Design and maintain process models, data flows and KPI frameworks to optimise retail operations and customer journeys.
• Support ERP/CRM and reporting implementations (e.g., SAP, CRM integrations), coordinate User Acceptance Testing (UAT) and manage defect triage.
• Develop dashboards and management reports; perform quantitative analysis to inform decision-making and measure project impact.
• Coach and mentor junior analysts; ensure delivery quality, traceability and adherence to governance and data protection standards.
• Collaborate with project managers and vendors to track milestones, risks and deliverables and to ensure timely, budgeted outcomes.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, Information Systems or equivalent; master’s degree preferred.
• Professional certifications such as CBAP, PMI-PBA or Agile/Scrum (PSM/CSM) are advantageous.
• Proven ability to work with executive stakeholders and cross-functional teams in a matrix environment.
• Strong analytical rigour, attention to detail and experience producing executive-level documentation and presentations.

Skills

Experience

Approximately 5+ years of progressive business analysis experience, ideally including system implementations (ERP/CRM) and analytics projects within retail, luxury goods, or consumer-facing industries. Demonstrated track record of delivering cross-functional initiatives and managing senior stakeholders.

Education

Bachelor’s degree in Business, Finance, Engineering, Information Systems or related field; Master’s degree preferred.

Culture

Cartier blends historic craftsmanship with contemporary retail and digital innovation, fostering a workplace that values excellence, discretion and client service. Teams operate in a collegial, high-performance environment where cross-disciplinary collaboration and respect for artisanal heritage are central.