Micro-Atelier Manager
Cartier in Paris seeks a Micro-Atelier Manager — lead boutique repair operations and artisans for a premier luxury Maison.
Overview
Cartier is a distinguished Maison within the Richemont luxury group, renowned for its heritage jewellery and watchmaking craftsmanship. The brand emphasises artisanal excellence, exacting quality standards and a client-centric approach, offering employees opportunities to develop fine craftsmanship within an internationally recognised luxury environment.
Role & Responsibilities
- Lead and manage the boutique’s micro-atelier operations, ensuring all repair and maintenance activities meet Cartier’s quality and timing standards.
- Supervise, coach and schedule a small team of artisans and technicians (jewel setters, polishers, watch technicians), fostering continuous skills development and adherence to best practices.
- Perform final quality control and approval of repaired pieces, ensuring conformity with technical specifications and brand aesthetics.
- Handle technical assessments, estimate turnaround times and communicate repair status and technical constraints to clients and store teams with discretion and professionalism.
- Manage atelier inventory of spare parts, consumables and specialised tools; coordinate orders and maintain stock accuracy.
- Implement and maintain workplace health, safety and security procedures for delicate micro-mechanical operations.
- Collaborate with boutique management and after-sales networks to escalate complex technical issues and recommend preventive service improvements.
Qualifications
- Professional qualification in jewellery-making, gemmology, micro-mechanics or horology (CAP/BEP, vocational diploma or equivalent).
- Proven technical expertise in jewellery repair techniques (soldering, stone setting, polishing) and/or watch micro-mechanics.
- Demonstrable leadership experience managing a small technical team within a boutique or atelier environment.
- Rigorous attention to detail, manual dexterity and a commitment to luxury craftsmanship standards.
- Ability to manage client-facing technical conversations with tact and discretion.
Skills
Experience
Several years of hands-on experience in jewellery repair or horology, including experience in a boutique or small workshop setting; prior supervisory responsibility is expected.
Education
Vocational diploma or certification in jewellery-making, gemmology, horology or equivalent professional training.
Culture
Cartier cultivates a culture defined by meticulous craftsmanship, refined aesthetic standards and discreet client service. The Maison values apprenticeship, technical mastery and collaboration across boutique and atelier teams within the broader Richemont luxury network.