Boutique Assistant — Selfridges (12‑month fixed-term)

Overview

Cartier is a pre‑eminent maison of high jewellery and watches, widely recognised for its heritage craftsmanship and refined design aesthetic. The brand is part of the Richemont group and operates a global network of boutiques and concessions within premium department stores, combining rigorous service standards with a culture of artisan excellence.

Role & Responsibilities

• Provide discreet, high‑calibre client service on the boutique floor within the Selfridges environment, assisting with enquiries and purchase journeys.
• Support sales activity through proactive clienteling, appointment management and follow‑up to nurture long‑term relationships.
• Assist with merchandising and visual standards, ensuring displays and product presentation meet Cartier guidelines.
• Operate point‑of‑sale systems, process transactions and undertake daily cash handling with strict adherence to policies.
• Maintain stock integrity via regular inventory checks, replenishment and accurate logging of movements.
• Support after‑sales procedures including repairs intake, gift‑wrapping and liaising with boutique management and workshops.
• Contribute to achieving boutique sales targets and floor KPIs through teamwork and continuous client focus.
• Comply with brand security, loss‑prevention and regulatory procedures at all times.

Qualifications

• Right to work in the UK (required).
• Professional appearance and impeccable grooming consistent with a luxury house.
• Availability to work retail hours, including evenings, weekends and bank holidays.
• Excellent interpersonal and communication skills with a client‑centric attitude.
• Basic numeracy and proven cash‑handling experience.
• Previous experience in luxury retail or a premium department store environment preferred (jewellery or watches advantageous).

Skills

Experience

Typically 1–2 years' experience in luxury retail or a premium department store; direct experience with jewellery, watches or high‑value goods is advantageous.

Education

Secondary education (GCSEs or equivalent). Retail or hospitality vocational qualifications (e.g., NVQ) are desirable but not mandatory.

Culture

Cartier maintains a culture of exacting standards, understated elegance and respect for craftsmanship. The workplace emphasizes client service excellence, mentorship and professional development within a global luxury retail network under the Richemont umbrella.