Team Manager

Overview

Burberry is a British luxury fashion house known for its enduring heritage, trench coats and progressive approach to luxury. The brand combines craftsmanship and contemporary creativity, invests in digital innovation and sustainability, and cultivates a global retail network that emphasizes elevated client service and team development.

Role & Responsibilities

• Lead the store team on the shop floor to deliver exceptional client experiences and to meet or exceed sales targets across all product categories.
• Analyse store performance and KPIs, report on business trends and competitor activity, and implement strategies to drive sales growth and productivity.
• Act as a brand ambassador with deep product knowledge, providing styling guidance and maintaining the highest standards of visual and service presentation.
• Manage client relationships and CRM activity: capture meaningful client data, execute CRM initiatives, and drive targeted, relevant client outreach.
• Coach, develop and retain talent through regular feedback, training cascades, performance reviews and bespoke development plans.
• Ensure compliance with company policies and procedures and promote the effective use of digital tools and POS/store systems to optimise the customer journey.
• Support recruitment, participate in daily store meetings and foster a positive, high-performance working environment that balances teamwork and healthy competition.

Qualifications

• Proven experience in luxury retail with responsibility for driving a department or store sales and profitability.
• Demonstrable track record working to sales-related KPIs and delivering measurable commercial results.
• Strong leadership and people-management skills, with experience coaching teams to improve performance.
• Excellent interpersonal and communication skills; ability to adapt to change and lead by example on the shop floor.
• Genuine interest in fashion and styling with high levels of product knowledge and client service acumen.

Skills

Experience

Substantial hands-on experience in luxury retail management, including leading a customer-facing team, delivering commercial targets, and managing CRM-driven client acquisition and retention.

Education

High school diploma or equivalent required; a degree or diploma in business, retail management, fashion or a related discipline is preferred.

Culture

Burberry cultivates a creative, values-driven workplace that champions craftsmanship, innovation and sustainability. The retail environment prioritises continuous learning, customer obsession and cross-functional collaboration to deliver elevated luxury experiences.