Store Operations Assistant

Overview

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global network, Burberry operates both owned and franchised stores across EMEIA, Asia Pacific, and the Americas. The brand is committed to digital innovation and sustainability, integrating cutting-edge technology into its operations while maintaining a strong focus on social and environmental responsibility.

Role & Responsibilities

• Manage all aspects of inventory control, including receiving and handling stock orders, ensuring accuracy, and reporting discrepancies.
• Support the sales team by retrieving stock promptly, including for Omnichannel and stock pullback.
• Maintain a tidy back of house in compliance with Retail Operations and Standards.
• Conduct quality control on all products and report issues to store lead.
• Support aftersales processes such as alterations, repairs, and personalization to enhance client experience.
• Ensure all stockroom equipment is operational and report issues through Ask services.
• Perform administrative tasks including answering calls, liaising with customer service, and managing orders.
• Assist with events, visual merchandising, stock taking, and other tasks as requested by store management.

Qualifications

• Excellent organizational skills with meticulous attention to detail.
• Strong communication skills, both verbal and written.
• Intermediate proficiency in Microsoft software.
• Experience with SAP is desirable.
• Ability to work effectively in a team environment.

Skills

Experience

Experience in a busy team environment, preferably within retail operations.

Culture

Burberry fosters a culture of innovation and creativity, emphasizing a commitment to sustainability and social responsibility. The brand values diversity and inclusivity, ensuring a dynamic and supportive workplace.