Senior Client Advisor

Location SydneyNew South WalesAustralia
Type Full-Time
Seniority Senior
Posted Mar 1, 2026
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Join Burberry in Sydney as a Senior Client Advisor. Elevate client experiences and drive sales in a luxury fashion environment. Apply now.

Overview

Burberry, a quintessentially British luxury brand established in 1856, is renowned for its innovation and craftsmanship. As part of its commitment to creativity and sustainability, Burberry fosters an environment where diverse talents can thrive, contributing to the brand's legacy of excellence in fashion. As an employer, Burberry is dedicated to nurturing a values-driven culture that champions creativity, sustainability, and community engagement.

Role & Responsibilities

  • Meet and exceed individual and store sales targets and commercial KPIs.
  • Inspire clients through storytelling and passion for the Burberry brand, creating desire and loyalty.
  • Deliver luxury service with expertise in product, fashion, and styling.
  • Support the Store Manager in handling customer complaints when necessary.
  • Elevate the client experience by ensuring a seamless client journey from initial impression to closing the sale.
  • Efficiently manage after-sales services and client follow-ups.
  • Contribute to daily store operations, maintaining high luxury standards and supporting inventory management.
  • Adhere to company policies and maintain visual standards according to Burberry guidelines.
  • Coach Client Advisors in clientelling, service skills, and relationship-building with top clients.
  • Foster teamwork and a positive work environment.
  • Build and maintain meaningful relationships with clients, focusing on top clients and new client acquisition.
  • Work by appointment to provide personalized service and promote client loyalty.
  • Drive client retention through regular contact and follow-up on sales and client requests.

Qualifications

  • Proven track record in delivering sales and exceeding targets.
  • Previous experience in clientelling.
  • Strong interest in fashion, art, and culture.
  • Good understanding of store retail operations and competitor products.
  • Experience working as part of a team.

Skills

Fluency in local language; English proficiency is desirable. Additional language skills are advantageous. Confidence, curiosity, conviction, and care. Energetic, proactive, and self-motivated. Detail-oriented and creative with a passion for selling. Assertive with impeccable presentation and communication skills. Results-driven with a commercial mindset. Flexible, collaborative, and adaptable approach to work.

Experience

A proven track record in delivering sales and exceeding targets, with previous experience in clientelling and a strong understanding of retail operations.

Benefits

Burberry offers a dynamic work environment that encourages creativity and professional growth, with opportunities for career advancement within the luxury fashion industry.

Culture

Burberry's workplace culture is rooted in creativity, inclusivity, and sustainability. The company values diversity and fosters a collaborative environment where employees are encouraged to innovate and contribute to the brand's legacy. Burberry is committed to being a force for good, driving industry change and championing communities.