Senior Client Advisor

Overview

Burberry is a British luxury fashion house recognised for its heritage craftsmanship, iconic outerwear and contemporary luxury ready-to-wear and accessories. The brand operates a global retail network and combines artisanal tradition with progressive digital and experiential retail strategies, offering employees exposure to international luxury retail standards and client-centric merchandising.

Role & Responsibilities

• Deliver an exceptional, personalised client experience for a discerning luxury clientele, cultivating long-term relationships and brand loyalty.
• Proactively manage client portfolios through appointment booking, bespoke clienteling, follow-up and post‑sale care to maximise lifetime value.
• Achieve and exceed individual and store sales targets through strategic client outreach, conversion and upselling of complementary product categories.
• Support visual merchandising standards and ensure the sales floor reflects brand presentation and seasonal directives.
• Operate point‑of‑sale and CRM systems accurately; manage stock, returns and client orders in accordance with store procedures.
• Coordinate and represent the brand at in‑store events, private appointments and client‑focused activations.
• Coach and mentor junior sales colleagues, sharing best practices in service excellence and client acquisition.

Qualifications

• Proven track record in luxury retail sales with a demonstrable history of meeting or exceeding sales targets.
• Outstanding interpersonal skills and a high degree of emotional intelligence, with the ability to build rapport with high‑net‑worth clients.
• Commercial acumen, numeracy and meticulous attention to detail in transaction handling and client records.
• Flexible availability to work retail hours, including weekends and evenings, and readiness to travel locally for client events if required.
• Professional presentation consistent with luxury brand standards.

Skills

Experience

Typically 3+ years of progressive experience in luxury retail or high‑end boutique environments, with a proven record of managing VIP clients and achieving sales targets.

Education

Secondary education; vocational or retail sales qualifications and/or hospitality or fashion retail training preferred but not mandatory.

Culture

Burberry cultivates a culture that balances deep heritage and modernity, emphasising craftsmanship, creativity and client obsession. The workplace values polished professionalism, collaborative teamwork and opportunities for international exposure and career development within luxury retail.