Senior Client Advisor
Join Burberry in Auckland as a Senior Client Advisor, where creativity meets luxury. Elevate client experiences and drive sales in a dynamic retail environment.
Overview
Burberry, a quintessential British luxury fashion house established in 1856, is renowned for its iconic trench coats and innovative designs. As part of a commitment to creativity and sustainability, Burberry is dedicated to fostering an inclusive environment where diverse talents can thrive. The brand is part of a larger conglomerate that champions luxury and innovation across the globe.
Role & Responsibilities
- Cultivate and maintain strong relationships with both new and existing clients, ensuring a personalized and elevated customer experience.
- Achieve and surpass individual and store sales targets and other commercial key performance indicators.
- Inspire clients through storytelling and passion for the Burberry brand, fostering desire and loyalty.
- Deliver exceptional luxury service with in-depth product, fashion, and styling expertise.
- Assist the Store Manager in addressing customer complaints as needed.
- Guide clients through their journey in the store, ensuring an outstanding initial impression and closing sales effectively.
- Efficiently manage after-sales services and client follow-ups.
- Contribute to daily store operations, maintaining high luxury standards and supporting inventory management and stockroom maintenance.
- Adhere to company policies and visual standards as per Burberry guidelines.
- Coach Client Advisors in clientelling and service skills, fostering teamwork and a positive work environment.
Qualifications
- Proven track record in achieving sales targets and delivering exceptional client service.
- Previous experience in clientelling and building client relationships.
- Strong interest in fashion, art, and culture.
- Comprehensive product knowledge and understanding of retail operations.
- Familiarity with competitor products.
Skills
Experience
Demonstrated experience in luxury retail, with a focus on client engagement and sales excellence.
Benefits
Burberry offers a dynamic work environment with opportunities for professional growth and development. Employees enjoy a collaborative atmosphere and the chance to work with a globally recognized luxury brand.
Culture
Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand values diversity and inclusivity, creating a supportive environment where all team members can thrive.