Sales Associate
Burberry seeks a Sales Associate in Rosemont, IL (Fashion Outlets of Chicago). Hourly pay $18–$19.50; clienteling and luxury retail experience required.
Overview
Burberry is a British luxury fashion house recognized for its heritage craftsmanship, innovation and global retail presence. The brand combines strong fashion credentials with a focus on customer experience, digital commerce and increasing sustainability commitments, operating across owned stores and franchise partners worldwide.
Role & Responsibilities
- Deliver the Burberry Experience on every customer interaction and consistently meet individual sales targets.
- Develop and maintain a detailed client book; execute client development activities including follow-up emails, reactivation and invitation outreach.
- Provide exceptional customer service through proactive selling, superior communication and strong relationship-building.
- Maintain store visual standards by executing monthly floorsets, replenishing merchandise, folding and tagging to Burberry guidelines.
- Ensure professional floor presence: prepare the selling floor at shift start, replenish and tidy at shift end, and maintain fitting rooms.
- Support back-of-house operations including markdowns, bi-annual inventory, stockroom organisation and pre-sale goal participation.
- Participate in store contests and support team initiatives to drive store performance and KPIs (UPT, ATV, capture compliance).
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Advanced knowledge of POS and store systems.
- Proven record of achieving sales targets and driving client development.
- Excellent interpersonal and communication skills with a collaborative, team-oriented attitude.
- Results-driven, adaptable to change and committed to high standards of customer service.
- Genuine interest in fashion and brand alignment with Burberry's luxury standards.
Skills
Experience
At least 1 year of direct sales experience, preferably within a luxury or premium retail environment, with demonstrated success meeting sales targets and developing customer relationships.
Benefits
Role may include commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.
Culture
The workplace emphasizes craftsmanship, customer focus and creativity within a values-driven luxury environment. Teams are collaborative and performance-oriented, with strong emphasis on professional development, brand standards and sustainability initiatives.