Retail Team Manager
Join Burberry in London as a Retail Team Manager. Lead a dynamic team to deliver the Burberry Experience and drive sales in a luxury environment.
Overview
Burberry, a quintessentially British luxury brand, is renowned for its innovative approach to fashion and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and diversity are celebrated. The company is dedicated to sustainable luxury and driving industry change, making it a compelling choice for professionals seeking to make an impact.
Role & Responsibilities
- Lead client advisors to enhance selling skills and achieve sales targets and KPIs.
- Collaborate with the Store Manager to drive sales for specific categories and ensure effective team training.
- Supervise a high-performing, customer-focused team, ensuring delivery of the Burberry Experience.
- Manage customer flow to provide exemplary service and ensure no client is unattended.
- Facilitate teamwork on the selling floor between client advisors, specialists, and operations staff.
- Provide real-time coaching and feedback to staff post-interaction with clients.
- Work with the Store Manager to develop and retain talent through performance reviews and development plans.
- Integrate new employees into the business effectively.
- Deliver the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to oversee Burberry Experience training within the store.
- Resolve complex customer issues and escalate when necessary.
- In absence of store management, handle post-void transactions and authorize discounts.
- Drive the digital experience in-store and utilize digital communication tools.
- Understand and communicate business needs and ideas for improvement.
- Ensure compliance with company policies and procedures.
- Maintain a positive and harmonious work environment.
- Assist with store opening and closing procedures.
Qualifications
- 4-5 years of supervisory or management experience in retail sales.
Skills
Experience
4-5 years of supervisory or management experience in retail sales is required.
Benefits
Burberry offers a dynamic and inclusive work environment, opportunities for professional development, and a commitment to sustainability and innovation.
Culture
Burberry fosters a culture of creativity and diversity, encouraging employees to bring their unique skills and experiences to the table. The brand is committed to being a force for good, driving sustainable luxury and championing community initiatives.