Retail Team Manager

Overview

Burberry, a quintessentially British luxury fashion house, is renowned for its innovation and commitment to craftsmanship since its inception in 1856. As part of its esteemed heritage, Burberry is dedicated to fostering creativity and sustainability, striving to be a force for good in the world. The company provides a dynamic and inclusive environment where diverse talents can thrive, contributing to the brand's enduring legacy and future growth.

Role & Responsibilities

• Lead sales associates to enhance selling skills and achieve sales targets and KPIs.
• Drive sales for an assigned category in collaboration with the Store Manager, focusing on sell-through and team training.
• Manage a high-performing, customer-focused team, ensuring the delivery of the full Burberry Experience.
• Oversee customer flow to guarantee exceptional service and ensure no client is unattended.
• Foster collaboration on the sales floor between sales associates, specialists, and operations team.
• Provide real-time coaching and feedback to associates after each transaction and client interaction.
• Collaborate with the Store Manager to develop and retain talent through performance recognition and development plans.
• Integrate new employees into the business and lead by example in delivering the Burberry Experience.
• Partner with Store Manager and Training to oversee Burberry Experience training within the store.
• Resolve complex customer issues and escalate to management when necessary.
• Handle post-void transactions, authorize promotional discounts, and manage employee sales in the absence of store management.
• Promote the digital experience in-store and utilize digital tools for communication.
• Maintain a comprehensive understanding of company policies and procedures, ensuring consistent adherence.
• Create and sustain a positive and harmonious work environment.
• Assist with store opening and closing procedures, including securing the premises and managing POS systems.

Qualifications

• Advanced knowledge of POS systems.
• Proficiency in handling complex customer service issues, including complaints and after-sales services.
• Fluency in professional dialogue with clients and staff.
• Experience with Apple mobile devices and digital tools.

Skills

Experience

1-2 years of supervisory or management experience in retail sales.

Benefits

Burberry offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Culture

Burberry fosters a culture of creativity, inclusivity, and sustainability, encouraging employees to push boundaries and explore new possibilities. The company values diversity and is committed to creating a supportive environment where all employees can thrive and contribute to the brand's success.