Retail Supervisor

Overview

Burberry, a storied name in luxury fashion, was established in 1856 by Thomas Burberry. Renowned for its quintessentially British ethos, Burberry operates as a global enterprise with a vast network of owned and franchised stores across EMEIA, Asia Pacific, and the Americas. As pioneers in digital innovation, Burberry integrates cutting-edge technology into every facet of its operations, from product design to marketing and distribution. The brand is committed to modern luxury, which encompasses social and environmental responsibility, forming a core component of its long-term strategy.

Role & Responsibilities

• Oversee daily floor operations, ensuring exceptional customer experiences to drive sales and achieve targets.
• Supervise, assist, and motivate sales associates to deliver high-value customer interactions.
• Partner with associates to enhance selling skills and close sales to meet KPIs.
• Lead a customer-focused team, providing coaching and feedback to ensure the delivery of the Burberry Experience.
• Manage customer flow to ensure optimal service and no unattended clients.
• Facilitate collaboration among sales associates, specialists, stock associates, and operations team.
• Provide real-time coaching and feedback after customer interactions to ensure continuous improvement.
• Develop and retain talent through recognition, monthly development plans, and annual reviews.
• Deliver the Burberry Experience to customers and partner with management on training initiatives.
• Resolve complex customer issues and escalate to management when necessary.
• Handle post-void transactions, promotional discounts, and employee sales in the absence of management.
• Drive in-store digital experiences and utilize digital tools for communication.
• Understand and communicate business needs to elevate store performance.
• Ensure compliance with company policies and procedures.
• Assist with store opening and closing procedures.

Qualifications

• 1-2 years of supervisory or management experience in retail sales.

Skills

Experience

1-2 years of previous supervisory or management experience in retail sales is required.

Benefits

Burberry offers equal employment opportunities, recruiting based on skills and experience.

Culture

Burberry fosters a culture of innovation and responsibility, emphasizing the importance of the Burberry Experience in every customer interaction. The company values diversity and inclusivity, ensuring all employees are treated equally and fairly.