Retail Service Lead
Join Burberry in Las Vegas as a Retail Service Lead. Drive exceptional customer experiences and lead a high-performing team in a luxury retail environment.
Overview
Burberry, a hallmark of British luxury fashion, is renowned for its innovative approach to design and commitment to sustainability. As part of the global luxury conglomerate, Burberry offers a dynamic work environment where creativity and excellence are at the forefront. Employees are encouraged to push boundaries and contribute to the brand's legacy of craftsmanship and innovation.
Role & Responsibilities
- Supervise and motivate sales associates to deliver exceptional customer experiences.
- Act as a quality control supervisor ensuring memorable customer interactions.
- Collaborate with associates to enhance selling skills and achieve sales goals.
- Lead a customer-focused team, providing coaching and feedback to ensure the Burberry Experience.
- Manage customer flow to ensure optimal service and no unattended clients.
- Foster collaboration on the selling floor between sales associates and the operations team.
- Provide in-the-moment coaching and post-transaction feedback to associates.
- Develop and retain talent through recognition and performance reviews.
- Deliver the Burberry Experience to customers as needed.
- Partner with management to oversee Burberry Experience training.
- Set goal expectations and deliver performance feedback in collaboration with management.
- Resolve complex customer issues and escalate to management when necessary.
- Handle store operations in the absence of management, including transaction processing.
- Drive the digital experience in-store and utilize digital tools for communication.
- Understand and enforce company policies and procedures.
- Assist with store opening and closing procedures.
Qualifications
- 1-2 years of supervisory or management experience in retail sales.
Skills
Experience
1-2 years of supervisory or management experience in retail sales.
Benefits
Burberry offers a comprehensive benefits package, including opportunities for professional development and advancement within the company.
Culture
The culture at Burberry is defined by a commitment to creativity, sustainability, and excellence. The company fosters an inclusive environment where diverse talents thrive and contribute to the brand's innovative spirit. Employees are encouraged to engage in continuous learning and development, ensuring a dynamic and rewarding workplace.