Productivity Improvement Analyst

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Location LondonEnglandUK
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026

Join Burberry in London as a Productivity Improvement Analyst. Enhance reporting frameworks and drive improvements in customer service operations.

Overview

Burberry, a renowned luxury fashion house established in 1856, is synonymous with creativity and innovation. As a part of its commitment to sustainable luxury, Burberry fosters an environment where diverse talents can thrive. The brand is dedicated to driving industry change and championing communities, making it a purposeful and values-driven employer. Burberry offers a unique opportunity to be part of a legacy that combines tradition with modernity, under the umbrella of a globally recognized name.

Role & Responsibilities

  • Produce regular and ad hoc reports using Excel and Tableau for Global Customer Service Teams.
  • Manage Management Information (MI) reporting and analysis across operational performance, productivity, and customer service financial reporting.
  • Conduct data modeling, requirements gathering, and gap analysis to develop business intelligence solutions.
  • Utilize large volumes of internal and external data sources for model development and analysis.
  • Identify opportunities to improve efficiency, productivity, and cost-effectiveness through detailed data and business analysis.
  • Maintain knowledge of customer service technologies and systems such as Vonage, SAP C4C, and LivePerson.
  • Develop high-quality presentations for senior leadership, translating complex data into executive-level insights.
  • Support strategic, tactical, and operational transformation initiatives using structured project management methodologies.
  • Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations.

Qualifications

  • Experience producing business performance reports.
  • Experience in customer service operations is advantageous.

Skills

Strong analytical skills with advanced knowledge of Excel and BI tools such as Tableau and Salesforce analytics. Ability to interpret data and translate it into actionable insights. Excellent communication skills, with the ability to present complex insights to diverse audiences. Strong time management skills, with the ability to plan and prioritize multiple tasks. Strong sense of ownership, driving tasks and projects through to completion. Strong stakeholder management and communication skills.

Experience

Experience in producing business performance reports and customer service operations is advantageous.

Benefits

Burberry offers a dynamic work environment with opportunities for professional growth and development within a globally recognized luxury brand.

Culture

Burberry is committed to fostering a culture of creativity and innovation, encouraging diverse talents to thrive. The company values sustainability and community engagement, creating a purposeful and inclusive workplace.