Part-Time Client Advisor (24 hours)
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Burberry seeks a Part-Time Client Advisor (24 hrs) in Florence (Via de' Tornabuoni) to deliver personalised luxury service and drive sales.
Overview
Burberry is an iconic British luxury fashion house known for its heritage trench coats, leather goods and ready-to-wear. The brand combines craft-led design with progressive digital and retail innovation and operates a global network of boutiques. As an employer, Burberry emphasizes high standards of client service, creative collaboration and a commitment to responsible business practices.
Role & Responsibilities
- Deliver exceptional, personalised client experiences aligned with Burberry’s brand standards and clienteling strategy.
- Proactively develop and maintain relationships with clients through calls, appointments and digital channels to drive repeat business.
- Consistently achieve individual and store sales targets and contribute to overall store performance.
- Maintain expert product knowledge across collections and assist clients with styling, fittings and after-sales service.
- Operate POS/EPOS systems accurately; manage transactions, refunds and client records in the CRM.
- Support visual merchandising and ensure the boutique reflects Burberry presentation and stock standards.
- Assist with inventory management, stock replenishment and stockroom organisation.
- Participate in store events, product launches and team meetings; be flexible to work evenings and weekends as required.
Qualifications
- Fluency in Italian and strong verbal English; additional languages an advantage.
- Right to work in Italy.
- Proven ability to build long-term client relationships and a service-oriented demeanour.
- Strong numerical literacy and experience with sales targets and basic retail KPIs.
- Excellent presentation, grooming and communication skills appropriate for a luxury environment.
Skills
Experience
Minimum 2 years of retail sales experience, preferably within luxury or premium fashion brands, with demonstrable success in client development and meeting sales targets.
Education
Secondary education (high school diploma); tertiary studies in fashion, retail, business or a related discipline are advantageous.
Culture
The workplace emphasizes refined client service, craftsmanship and creative collaboration rooted in Burberry’s British heritage. Teams operate in an ambitious, design-led environment with a strong focus on professional development and responsible business practices.