Future Team Manager
Join Burberry in London as a Future Team Manager, leading retail teams to deliver exceptional customer experiences. Apply to be part of a luxury fashion legacy.
Overview
Burberry, a renowned British luxury fashion house established in 1856, is synonymous with innovation and craftsmanship. As part of its commitment to sustainability and community engagement, Burberry fosters an inclusive environment where creativity and diversity are celebrated. As a member of the Burberry Group, employees are part of a global network dedicated to redefining luxury through responsible and imaginative practices.
Role & Responsibilities
- Lead and mentor client advisors to enhance selling skills and achieve sales targets and KPIs.
- Collaborate with the Store Manager to drive sales for specific categories and ensure effective team training.
- Manage customer flow to ensure optimal service and adherence to the Burberry Experience.
- Facilitate partnerships on the sales floor among client advisors, specialists, and operations team.
- Provide real-time coaching and feedback to team members following customer interactions.
- Support the Store Manager in developing and retaining talent through performance reviews and development plans.
- Integrate new employees into the business and ensure they embody the Burberry Experience.
- Resolve complex customer service issues and escalate as necessary.
- Utilize digital tools to enhance the in-store experience and communication.
- Ensure compliance with company policies and operational guidelines.
Qualifications
- Advanced knowledge of POS systems.
- Proficiency in handling complex customer service issues.
- Fluency in professional communication with clients and staff.
Skills
Experience
4-5 years of supervisory or management experience in retail sales.
Benefits
Burberry offers a comprehensive benefits package including health and wellness programs, employee discounts, and opportunities for professional growth within the luxury fashion industry.
Culture
Burberry prides itself on a culture of creativity and inclusivity, where employees are encouraged to innovate and contribute to the brand's legacy of excellence. The work environment is collaborative, fostering a sense of community and shared purpose in driving the brand forward.