Department Manager - Men's Category

Overview

Burberry, a distinguished name in luxury fashion, is renowned for its commitment to creativity and innovation. As part of a global conglomerate, Burberry offers a dynamic environment where diverse talents thrive, contributing to the brand's legacy of excellence and sustainability. The company is dedicated to fostering a culture of inclusivity and purpose, driving positive change within the industry and communities worldwide.

Role & Responsibilities

• Lead sales associates to enhance selling skills and achieve sales targets and KPIs.
• Drive sales for the assigned category, collaborating with the Store Manager on sell-through and team training.
• Manage a high-performing, customer-focused team, ensuring the delivery of the Burberry Experience.
• Oversee customer flow to guarantee exceptional service and ensure no client is unattended.
• Facilitate collaboration on the sales floor among sales associates, specialists, and operations team.
• Provide real-time coaching and feedback to associates following transactions and client interactions.
• Collaborate with the Store Manager to develop and retain talent through performance recognition and reviews.
• Integrate new employees into the business effectively.
• Deliver the Burberry Experience to customers as needed.
• Partner with the Store Manager and Training to lead Burberry Experience training within the store.
• Resolve challenging customer issues and escalate to management when necessary.
• Handle post-void transactions, promotional discounts, and employee sales in the absence of store management.
• Promote the digital experience in-store and utilize digital tools for communication.
• Maintain a comprehensive understanding of business operations and communicate needs and ideas effectively.
• Ensure adherence to company policies and procedures.
• Assist with store opening and closing procedures, including securing the premises and managing POS procedures.

Qualifications

• Advanced knowledge of POS systems.
• Proficiency in handling complex customer service issues.
• Fluency in professional dialogue with clients and staff.
• Experience with Apple mobile devices and digital tools.

Skills

Experience

1-2 years of supervisory or management experience in retail sales.

Benefits

Comprehensive benefits package including company-sponsored programs.

Culture

Burberry fosters a culture of creativity, inclusivity, and sustainability, encouraging employees to push boundaries and innovate. The workplace is characterized by a commitment to excellence and a supportive environment that values diversity and collaboration.