Customer Operations Project Manager

Overview

Burberry, a storied name in luxury fashion, is renowned for its iconic trench coats and distinctive tartan patterns. As part of the global luxury conglomerate, Burberry offers a dynamic and innovative work environment where creativity and craftsmanship are at the forefront. The brand is committed to sustainability and innovation, making it a leader in the luxury fashion industry.

Role & Responsibilities

• Manage the day-to-day operational execution of Customer Marketing and CRM initiatives across email, messaging, and lifecycle journeys.
• Ensure clarity on briefs, requirements, timings, and responsibilities for all team members.
• Plan, allocate, and manage resources, balancing multiple streams of work.
• Monitor work in progress, flag risks early, and drive resolution through clear communication and alignment.
• Lead the migration to external production support, creating clear plans and workflows.
• Serve as the day-to-day contact for email production agencies, monitoring quality, deadlines, and efficiency.
• Partner with Martech, Digital, and Tech PMs to align sequences, dependencies, and platform readiness.
• Act as the operational bridge between Customer Marketing, Creative teams, Merchandising, Regions, and CRM Orchestration.
• Champion operational excellence, identifying opportunities to streamline processes and tools.

Qualifications

• Experience in project management for CRM Email or digital marketing in a fast-moving environment.
• Strong understanding of content pipelines, platform production, and cross-channel delivery.
• Proven experience managing multiple tight deadlines, priorities, and dependencies across multiple workstreams.
• Confident communicator, comfortable synthesising complexity into clarity.
• Highly organised with strong problem-solving instincts and a bias for action.

Skills

Experience

Experience in project management for CRM Email or digital marketing in a fast-moving environment.

Culture

Burberry fosters an inclusive environment where creative minds from diverse backgrounds can thrive. The brand is values-driven, focusing on sustainability and innovation, and is committed to being a force for good in the world, championing community and industry change.