Client Engagement Assistant

Overview

Burberry is a British luxury house celebrated for its heritage outerwear, contemporary ready-to-wear, accessories and beauty. The brand combines craftsmanship and British design heritage with digital innovation and global retail operations, offering a client-focused, fast-paced environment for professionals in luxury retail.

Role & Responsibilities

• Support client engagement activities for the store, including appointment booking, confirmations and timely follow-up communications.
• Maintain and update the CRM with accurate client profiles, interaction histories and sales opportunities.
• Deliver personalised communications via phone, email and messaging to nurture client relationships and drive repeat business.
• Process sales administration tasks: order entry, invoicing, shipment tracking and returns in coordination with the sales team.
• Coordinate VIP experiences, private viewings and in-store events in partnership with store leadership and visual merchandising.
• Prepare regular clienteling and engagement reports, highlight actionable insights and monitor relevant KPIs.
• Uphold strict client confidentiality and exercise discretion when handling high-net-worth clientele and sensitive information.
• Provide operational support to the retail team as required, including stock checks and ensuring service standards.

Qualifications

• Proven client-facing experience in luxury retail, hospitality or high-end service environments.
• Excellent interpersonal and communication skills with polished telephone and written etiquette.
• High level of organisation, attention to detail and ability to manage multiple priorities.
• Demonstrated discretion and commitment to maintaining client confidentiality.
• Willingness to work flexible hours, including weekends and evenings.
• Basic numeracy and administrative competence.

Skills

Experience

1–2 years' experience in luxury retail, client services or concierge roles is preferred, ideally with direct exposure to CRM-driven clienteling and servicing high-value clientele.

Education

High school diploma or equivalent; a tertiary qualification in retail, hospitality, business or communications is preferred.

Culture

Burberry blends respected British heritage with contemporary creativity and digital-first retailing. The workplace prioritises craftsmanship, client excellence and collaborative teamwork within a dynamic, customer-centric luxury environment.