Client Advisor

Location Mexico CityMexico CityMexico
Type Other
Seniority Mid-Level
Posted Mar 13, 2026
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Burberry seeks a Client Advisor in Mexico City to deliver personalised luxury clienteling, drive retail sales and uphold brand standards.

Overview

Burberry is a British luxury fashion house recognised globally for its iconic outerwear, ready-to-wear, leather goods and accessories. As an independently listed heritage brand with a strong retail and digital presence, Burberry blends craftsmanship and contemporary design; employment typically emphasises high service standards, product expertise and a commitment to brand presentation.

Role & Responsibilities

  • Deliver exceptional, personalised client service and develop long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling, upselling and appointment conversion.
  • Manage in-store client appointments, private viewings and personal shopping experiences to the brand's standards.
  • Maintain accurate client records and sales activity in the CRM; leverage client data to drive repeat business and personalised communications.
  • Operate point-of-sale systems, process transactions and ensure cash-handling and reconciliation comply with store procedures.
  • Support visual merchandising and maintain product presentation, stock replenishment and inventory integrity on the shop floor.
  • Collaborate with the store team on promotions, events and product launches while adhering to brand compliance and loss-prevention protocols.

Qualifications

  • Proven track record in luxury retail or premium fashion sales; demonstrable achievement against sales targets.
  • Strong interpersonal skills with the ability to build rapport and trust with high-net-worth clients.
  • Polished presentation, professional demeanour and deep product knowledge across luxury apparel and accessories.
  • Organised, proactive and able to manage a variable schedule including evenings and weekends as required by retail operations.
  • High school diploma or equivalent; vocational training in retail, fashion or hospitality is advantageous.

Skills

Clienteling and relationship management Consultative selling and upselling CRM usage and data-driven follow-up Point-of-sale (POS) operation and transaction processing Visual merchandising and floor presentation Stock control and inventory accuracy Strong verbal communication and active listening

Experience

Typically 2+ years of experience in luxury or premium retail sales with proven results in client acquisition, retention and meeting sales targets.

Education

High school diploma or equivalent; vocational training or certificates in retail, fashion, or hospitality preferred.

Culture

The workplace culture at Burberry emphasises refined client service, attention to brand heritage and collaborative teamwork in high-performance retail environments. Employees are expected to combine commercial acumen with a strong sense of style and meticulous attention to presentation.