Client Advisor
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Join Burberry in London as a Client Advisor, where creativity meets luxury. Engage clients with personalized service and drive sales in a dynamic environment.
Overview
Burberry, a quintessentially British brand, has been a beacon of luxury fashion since its inception in 1856. As part of the global luxury conglomerate, Burberry is renowned for its commitment to creativity and innovation. The brand fosters an environment where diverse talents can thrive, contributing to its mission of redefining sustainable luxury and driving positive change in the industry.
Role & Responsibilities
- Achieve and surpass individual and store sales targets and other commercial key performance indicators.
- Inspire clients through storytelling and passion for the Burberry brand, creating desire and affinity with each interaction.
- Deliver luxury service with expert knowledge in product, fashion, and styling.
- Enhance the client experience by ensuring a memorable initial impression, understanding client needs, showcasing product expertise, and maintaining client relationships post-sale.
- Efficiently manage follow-up and after-sales services.
- Contribute to store operations by upholding luxury standards, managing inventory, and maintaining the stockroom.
- Adhere to company policies and visual standards as per Burberry guidelines.
- Foster teamwork and a positive work environment.
- Build and nurture meaningful client relationships, working by appointment to provide personalized service and cultivate client loyalty.
- Expand the client base by capturing new luxury clients and driving client retention through regular contact and follow-up.
Qualifications
- Proven track record in achieving sales and exceeding targets.
- Previous experience in clienteling.
- Strong interest in fashion, art, and culture.
- Comprehensive product knowledge and understanding of retail operations.
- Awareness of competitor products.
- Experience working collaboratively within a team.
Skills
Experience
Demonstrable experience in retail sales, client engagement, and achieving sales targets in a luxury environment.
Benefits
Burberry offers a dynamic work environment with opportunities for professional growth, competitive compensation packages, and a commitment to employee well-being.
Culture
Burberry champions a culture of creativity and inclusivity, encouraging employees to bring their unique perspectives and talents. The brand is committed to sustainability and social responsibility, fostering a workplace where innovation and community engagement are paramount.