Client Advisor

Location FlorenceTuscanyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join Burberry in Florence as a Client Advisor. Drive sales and client engagement in a luxury retail environment. Fluency in local language required; English and Chinese are a plus.

Overview

Burberry, a quintessentially British luxury fashion brand, has been a beacon of innovation and craftsmanship since its inception in 1856. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment that fosters creativity and excellence. The brand is committed to sustainability and community engagement, making it a leader in the industry.

Role & Responsibilities

  • Meet and exceed individual and store sales targets and other commercial KPIs.
  • Inspire clients through storytelling and a passion for the brand, creating desire and loyalty with each interaction.
  • Provide luxury service and demonstrate expertise in product knowledge, fashion, and styling.
  • Guide clients through the store experience, ensuring a positive initial impression and maintaining relationships post-sale.
  • Efficiently follow-up and deliver after-sales services.
  • Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
  • Adhere to company policies and maintain visual standards according to Burberry guidelines.
  • Foster teamwork and a positive work environment.
  • Build meaningful relationships with clients, working by appointment to provide personalized service.
  • Capture new luxury clients to grow the client book with a commercial mindset.
  • Drive client retention through regular contact and follow-up on sales or client requests.

Qualifications

  • Proven track record in delivering sales and exceeding targets.
  • Previous experience in clienteling.
  • Strong interest in fashion, art, and culture.
  • Strong product knowledge and understanding of store retail operations.
  • Understanding of competitor products.
  • Experience working as part of a team.
  • Fluency in the local language; English proficiency is desirable. Knowledge of Chinese is a plus.
  • Other language knowledge is desirable.

Skills

Confidence, curiosity, conviction, and care. Enjoys being part of a team. Energetic, proactive, and self-motivated. Detail-oriented and creative with a passion for selling. Assertive with impeccable presentation and communication skills. Results-driven with a commercial mindset. Flexible, collaborative, and adaptable approach to work.

Experience

Proven experience in a luxury retail environment with a focus on client engagement and sales.

Benefits

Burberry offers a competitive benefits package, including opportunities for professional development and advancement within the company.

Culture

Burberry fosters a culture of creativity and innovation, encouraging employees from diverse backgrounds to thrive. The company is values-driven, committed to sustainability, and acts as a force for good in the world.