Client Advisor

Overview

Burberry is a British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary approach to luxury. The brand combines traditional tailoring and artisanal savoir‑faire with digital innovation and a commitment to sustainability, presenting a global retail network and client‑centric experiences.

Role & Responsibilities

• Deliver personalised, elevated service across every client touchpoint to create desire and loyalty for the brand.
• Meet and exceed individual and store commercial KPIs, including appointments, units per transaction (UPT), average transaction value (ATV) and average unit retail (AUR).
• Proactively acquire and cultivate new clients through appointment‑based selling and ongoing client follow‑up to drive retention and incremental spend.
• Provide expert styling and product knowledge, using storytelling to position collections and translate fashion trends into client recommendations.
• Support daily store operations and maintain luxury standards in both front and back of house, including merchandising, replenishment and stockroom upkeep.
• Use visual techniques to maintain Burberry visual standards and adhere to company policies and procedures.
• Collaborate with the store team to foster a positive work climate and support team objectives.

Qualifications

• Proven track record of meeting and exceeding sales targets in a retail or luxury environment.
• Previous clienteling or appointment‑based selling experience.
• Strong product and styling knowledge with an understanding of competitor offerings.
• Confident, proactive and results‑driven with impeccable presentation and communication skills.
• Able to work collaboratively within a team while managing individual commercial objectives.
• Flexible and adaptable approach to work; energetic and self‑motivated.

Skills

Experience

Demonstrable experience in luxury or premium retail sales with a history of client acquisition, retention and appointment management. Prior clientelling experience and familiarity with selling to a high‑end clientele are required; leadership or managerial responsibilities are not essential.

Education

High school diploma or equivalent; vocational training or certification in retail, fashion or customer service is advantageous but not required.

Benefits

Position may include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company‑sponsored benefit programs.

Culture

Burberry blends British heritage with contemporary creativity, encouraging employees to bring diverse perspectives to client experiences and product storytelling. The retail environment emphasizes craftsmanship, attention to detail and a collaborative, client‑centric approach.