Client Advisor

Overview

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative fashion. As part of a global conglomerate, Burberry offers a dynamic and creative work environment that values diversity and sustainability. The brand is committed to pushing the boundaries of luxury fashion while fostering a culture of creativity and inclusivity.

Role & Responsibilities

• Meet and exceed individual and store sales targets and KPIs.
• Inspire clients through storytelling and passion for the brand.
• Provide luxury service with expert knowledge in product, fashion, and styling.
• Follow the client journey to enhance the in-store experience.
• Efficiently manage after-sales services and client follow-ups.
• Maintain high luxury standards in store operations, including inventory management and visual merchandising.
• Build and maintain meaningful relationships with clients to promote loyalty.
• Capture new clients to grow the client book with a commercial focus.
• Drive client retention through regular contact and follow-up.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in clientelling and building client relationships.
• Strong interest in fashion, art, and culture.
• Good understanding of store retail operations and competitor products.
• Fluent in local language; English proficiency is desirable.
• Additional language knowledge is desirable.

Skills

Experience

Previous experience in a luxury retail environment with a focus on client engagement and sales.

Culture

Burberry fosters a creative and inclusive workplace culture, encouraging employees to thrive and innovate. The brand values sustainability and aims to be a force for good in the luxury industry, promoting diversity and community engagement.