Client Advisor

Overview

Burberry is a global British luxury fashion house renowned for its heritage craftsmanship, iconic outerwear and contemporary ready-to-wear collections. As a publicly listed luxury brand, Burberry combines a strong creative identity with an increasing focus on sustainability and digital innovation, offering a collaborative and high-performance workplace within the global luxury retail sector.

Role & Responsibilities

• Deliver personalised, elevated client experiences through appointment-led and walk-in service to build loyalty and drive repeat business.
• Meet and exceed individual and store sales targets and commercial KPIs through consultative selling, storytelling and product expertise.
• Develop and maintain meaningful long-term relationships with new and existing clients via proactive clienteling, follow-up and after-sales care.
• Provide expert styling advice and demonstrate in-depth knowledge of Burberry product, fashion trends and competitor offers.
• Support daily store operations, including merchandising, replenishment, inventory management, markdowns and stockroom maintenance as required.
• Maintain Burberry visual and luxury service standards at all times and adhere to company policies and guidelines.
• Foster teamwork and a positive working climate, contributing to a collaborative store culture.

Qualifications

• Proven track record of achieving and exceeding sales targets in a luxury retail environment.
• Previous clientelling experience with demonstrable relationship-building success.
• Strong interest in fashion, art and culture with up-to-date knowledge of product and market competitors.
• Impeccable presentation, communication and interpersonal skills; confident when engaging clients at all levels.
• Energetic, proactive, results-driven and adaptable with a collaborative team mindset.
• Fluent in the local language (German); proficiency in English is desirable; additional languages advantageous.

Skills

Experience

Demonstrable experience in luxury or premium retail with a proven sales record and prior clientelling responsibilities; experience working as part of a retail team and managing client appointments is expected.

Education

High school diploma or equivalent; tertiary education in fashion, business or a related discipline is advantageous but not required.

Culture

Burberry blends a storied British heritage with contemporary creative direction and a growing commitment to sustainable luxury. The brand fosters a collaborative, client-focused environment where creativity, craftsmanship and commercial ambition are encouraged.