Assistant General Manager

Overview

Burberry, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative approach to fashion. As part of a global conglomerate, Burberry offers a dynamic work environment where creativity and excellence are at the forefront. The brand is committed to sustainability and fostering a diverse and inclusive workplace.

Role & Responsibilities

• Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
• Drive sales for assigned categories in collaboration with the Store Manager.
• Coach and provide feedback to ensure the delivery of the Burberry Experience.
• Manage customer flow to ensure optimal service and attention.
• Facilitate partnerships on the sales floor among sales associates, specialists, and operations team.
• Conduct real-time coaching and feedback sessions after transactions and client interactions.
• Collaborate with the Store Manager to develop and retain talent through performance reviews and development plans.
• Integrate new employees into the business and lead by example in delivering the Burberry Experience.
• Take ownership of Burberry Experience training within the store.
• Resolve complex customer issues and escalate to management when necessary.
• Oversee store operations in the absence of store management.
• Utilize digital resources to enhance the in-store experience.
• Ensure compliance with company policies and procedures.
• Assist with store opening and closing procedures.

Qualifications

• Advanced knowledge of POS systems.
• Ability to handle complex customer service issues.
• Fluent and professional communication skills with clients and staff.
• Experience with Apple mobile devices and digital tools.
• 1-2 years of supervisory or management experience in retail sales.

Skills

Experience

1-2 years of supervisory or management experience in retail sales.

Culture

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The brand is committed to sustainability and inclusivity, creating a supportive environment for diverse talents to thrive.