PCM Coordinator

Overview

Bulgari is an Italian haute-joaillerie and luxury maison renowned for its high jewelry, watches and fine craftsmanship. Now operating within the LVMH group, the brand combines Roman-inspired creativity with global retail and hospitality operations, serving an international UHNW clientele across boutiques and events.

Role & Responsibilities

• Provide end-to-end operational support for High Jewelry client requests from inquiry through delivery, ensuring product accuracy and flawless client experience.
• Manage payments, goods-received confirmation, invoicing, urgent payment processing and accurate in-store ringing.
• Coordinate store transfers, international shipments, logistics timelines and oversee repairs and after-sales follow-up.
• Book and manage complex domestic and international travel and itineraries for VIP clients, including event RSVPs, bios and dietary requirements.
• Support logistics and on-site execution for High Jewelry events; perform post-event follow-up and reporting.
• Develop and tailor client-facing lookbooks and personalized presentations in collaboration with the High End product team.
• Maintain and organize digital client files, pipelines and KPI/sales trackers; manage gifting inventory and calendars for birthdays, anniversaries and special occasions.
• Anticipate and escalate potential issues, exercising discretion and emotional intelligence in all client interactions.
• Liaise across functions — High End, High End Watches, Alta Gamma, CRM, Events, Merchandising, BOH, Logistics, After Sales and Boutiques — to drive timelines and operational resolutions.

Qualifications

• Minimum 3 years supporting executives or client-facing teams within luxury retail, hospitality, fashion or High Jewelry.
• Demonstrated experience engaging with Ultra High Net Worth (UHNW) clients with impeccable discretion and service.
• Exceptional written and verbal communication skills; high emotional intelligence and cultural sensitivity.
• Proven organizational discipline with strong follow-through, problem-solving and the ability to manage competing priorities under pressure.
• Available and willing to work evenings and weekends for client events and activations.

Skills

Experience

At least 3 years of progressive experience supporting executives or client-facing teams in luxury retail, hospitality, fashion or High Jewelry, with demonstrated exposure to VIP/UHNW client service, event logistics and cross-functional coordination.

Education

Bachelor’s degree preferred in business, hospitality, communications, or a related discipline.

Culture

Bulgari blends Italian heritage and high-jewelry savoir‑faire with rigorous luxury service standards. As part of LVMH, the environment is client-centric, collaborative and fast-paced, rewarding discretion, initiative and meticulous operational execution.