Client Advisor

Overview

Bulgari is a global maison renowned for high‑jewellery, watches and luxury accessories. As part of the LVMH group, the brand combines Italian craftsmanship and creative savoir‑faire with the resources of a leading luxury conglomerate, offering structured learning paths and career mobility within an international retail network.

Role & Responsibilities

• Act as a brand ambassador: welcome clients, listen to needs, provide personalised advice and introduce customers to the Brand.
• Manage the full sales journey—from welcome to packaging—applying prescribed selling techniques to maximise conversion and basket value.
• Develop and nurture relationships with existing clients and proactively engage new prospects to expand the client base.
• Enter and maintain accurate client records in the CRM system; execute targeted 1:1 CRM activities and follow‑ups as directed by the Store Manager.
• Handle front‑office after‑sales activities: accept items for repair, perform initial interviews, enter data into SAP, coordinate estimates, lead‑time updates and returns to ensure customer satisfaction.
• Apply store procedures and compliance rules (discounts, security, fiscal and legal guidelines) consistently.
• Maintain boutique presentation and front‑of‑house standards in accordance with Visual Merchandising guidelines.
• Complete assigned online training modules and participate in in‑store training to broaden product, sales and systems knowledge.

Qualifications

• Minimum of 3 years' experience in luxury retail, preferably within watches & jewellery.
• Fluent in Tagalog and English; proficiency in Chinese (zh), Korean (ko) or Japanese (ja) is an advantage.
• Demonstrable clienteling skills and a track record of meeting or exceeding sales KPIs.
• Strong communication, negotiation and commercial awareness.
• Familiarity with luxury store operations, CRM processes and after‑sales service workflows.

Skills

Experience

At least 3 years' hands‑on experience in luxury retail sales with proven performance in client acquisition, CRM execution and after‑sales handling; experience in watches & jewellery is preferred.

Education

High school diploma required; tertiary qualification in business, retail, hospitality or a related discipline preferred.

Culture

Bulgari boutiques prioritise refined client hospitality, exacting standards of product presentation and continuous professional development. The environment is client‑centric and performance‑oriented, with structured training and opportunities to progress within an international luxury network under the LVMH umbrella.