Client Advisor — Jewellery & Watches

Location LondonEnglandUK
Type Full-Time
Seniority Senior
Posted Mar 18, 2026
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Bulgari (New Bond Street) seeks a Client Advisor in London: senior retail role selling jewellery & watches, building a client book and exceeding sales targets.

Overview

Bvlgari (Bulgari) is an Italian maison renowned for high‑end jewellery, watches and luxury goods. The brand operates flagship boutiques worldwide and is part of the LVMH group, offering a heritage-driven environment where artisanal craftsmanship, design excellence and client service are central to the business.

Role & Responsibilities

  • Act as an ambassador for Bulgari, delivering a discreet, gracious and expert client experience in the New Bond Street boutique.
  • Acquire, develop and maintain an active client book through targeted prospecting and personalised relationship management.
  • Promote product attributes and brand heritage to stimulate and maximise sales of jewellery and watches.
  • Achieve and exceed monthly and annual sales targets and contribute to store KPIs.
  • Use CRM tools and techniques to record interactions, follow up leads and drive client retention initiatives.
  • Collaborate with store management to identify community relationships and local events that increase brand awareness and loyalty.
  • Maintain impeccable store presentation and ensure front-of-house areas are service-ready at all times.

Qualifications

  • Minimum five years' experience in jewellery and watch retail within the luxury sector.
  • Fluency in English.
  • Proven track record of meeting or exceeding sales targets in a high‑end retail environment.
  • Proficiency with CRM techniques and clienteling tools.
  • Strong negotiation skills, commercial awareness and initiative.

Skills

CRM techniques and tools Proactive selling Negotiation Business Acumen Customer focus Strong knowledge and genuine appreciation of jewellery and watches Luxury retail experience

Experience

Minimum 5 years of direct experience selling jewellery and watches in luxury retail, with demonstrable success in client acquisition and sales performance.

Education

Secondary education (high school diploma) or equivalent; vocational training or certifications in luxury retail, gemology or watchmaking are advantageous but not required.

Culture

Bulgari’s retail culture emphasises craftsmanship, refined client service and an elegant presentation of heritage products. Teamwork and high standards are expected in a fast‑paced, client‑centric environment where commercial rigour and discretionary service converge.