Client Advisor

Overview

Bulgari is an Italian luxury maison renowned for its high-end jewellery, watches and accessories. Operating boutiques worldwide, the brand combines Italian craftsmanship and contemporary design within an international luxury retail network and is part of the LVMH Group. As an employer, Bulgari offers a boutique-focused environment with emphasis on client service, product expertise and career development across a global house of maisons.

Role & Responsibilities

• Act as a Brand Ambassador delivering an exceptional, personalised client experience from welcome to packaging to maximise sales and long‑term client loyalty.
• Greet and qualify every client or prospect entering the boutique, listen to needs and provide tailored product and brand advice.
• Manage the full sales process according to store standards and selling techniques to achieve store KPIs and individual targets.
• Develop and maintain relationships with existing clients and proactively engage new customers to broaden the client base.
• Capture and maintain accurate client data in the CRM system and execute 1-to-1 CRM actions and follow-ups as directed by the Store Manager.
• Perform front‑office after‑sales activities: intake of items for repair, initial client interview, SAP data entry, follow-up on estimates, lead-times, returns and invoicing to ensure customer satisfaction.
• Ensure front‑of‑house cleanliness and merchandising in line with Visual Merchandising guidelines.
• Adhere strictly to all sales-related procedures and store policies (discounts, security, fiscal and legal requirements).
• Complete mandatory online and in-person training modules to maintain product, selling and systems knowledge.

Qualifications

• Solid knowledge of the luxury business and product categories (watches & jewellery).
• Proven selling skills and ability to deliver proactive, consultative sales.
• Familiarity with store procedures, Visual Merchandising standards and after‑sales service processes (AFSS).
• Experience with CRM techniques and store operation applications such as Beanstore and SAP.
• Fluency in Vietnamese and English required; proficiency in Chinese (zh), Korean (ko) or Japanese (ja) is a strong advantage.

Skills

Experience

Minimum 5 years of retail experience, preferably within luxury watches & jewellery or upscale luxury retail, with demonstrated success in client development and sales performance.

Education

High‑school diploma or equivalent required; vocational training or certification in retail, hospitality or luxury goods is preferred.

Culture

Bulgari’s boutiques emphasise craftsmanship, refined client care and a high standard of presentation. The workplace culture values service excellence, product knowledge and teamwork within an international luxury network, offering structured training and internal mobility opportunities across the LVMH group.