Client Advisor

Overview

Bulgari (Bvlgari) is an Italian maison renowned for high-jewellery, watches and luxury accessories. As part of the LVMH Group, Bulgari combines Roman heritage and contemporary design with a global retail footprint, offering employees exposure to craftsmanship-driven product, elevated client service standards and international career pathways.

Role & Responsibilities

• Achieve store and service KPIs by proactively contributing to monthly and annual sales targets.
• Execute the full sales process to brand standards (welcome, advisory, closing and packaging) to deliver a distinctive luxury purchase experience.
• Convey warm Italian hospitality in every client interaction and provide personalised styling and product advice.
• Develop and maintain long-term relationships with existing clients while actively prospecting and engaging new clientele.
• Perform one-to-one CRM activities, including CRM AFSS, following Store Manager guidance to maximise client retention and lifetime value.
• Communicate with store management about local community engagement and opportunities to host events that elevate brand awareness and customer loyalty.

Qualifications

• Minimum three years’ experience in luxury retail or direct experience selling luxury products.
• Conversational English is required; additional languages are advantageous.
• Proven sales and negotiation capabilities with a proactive, results-driven mindset.
• Flexible availability to work retail hours, including weekdays, weekends, evenings and public holidays.
• Physical ability to lift up to 11 kilograms (25 pounds).
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and willing to train on store systems and CRM platforms (Beanstore, Sales Force, SAP).
• Strong organisational skills, attention to detail and personal accountability.

Skills

Experience

At least three years of progressive experience in a luxury retail environment or in roles involving direct sales of luxury goods, with a demonstrated track record of meeting sales targets and delivering high-touch client service.

Education

High school diploma or equivalent required; tertiary studies in fashion, business or luxury retail management preferred but not mandatory.

Culture

Bulgari fosters a passionate, craftsmanship-led culture that emphasises authentic hospitality and elevated client service. The brand values diversity and inclusiveness, encouraging employees from varied cultural and linguistic backgrounds and supporting community engagement and corporate social responsibility initiatives.