B2B Customer Service Representative (French-speaking)
Bulgari seeks a B2B Customer Service Representative (French-speaking) in Dublin to manage order‑to‑shipping and client queries for wholesale accounts.
Overview
Bulgari is a global luxury maison specialising in jewellery, watches, perfumes and accessories and operates as part of the LVMH group. The brand combines artisanal savoir‑faire with global retail and distribution channels and maintains a dedicated logistics and supply‑chain hub in Dublin supporting its worldwide business.
Role & Responsibilities
- Manage the end‑to‑end order‑to‑shipping process for a dedicated B2B client portfolio, meeting internal SLAs and KPIs (order entry, fulfilment optimisation, delivery coordination).
- Respond to internal and external enquiries on stock availability, expected delivery dates, product information and order/shipping status.
- Coordinate market operational activities for the assigned portfolio, leveraging available resources to ensure seamless execution.
- Own the client portfolio proactively: anticipate needs, resolve issues, and drive continuous improvement in the customer experience.
- Track and resolve order‑ and delivery‑related issues (pricing discrepancies, product availability, miss‑shipments) and manage claims and reverse logistics.
- Provide regular reports and information to management and the sales team related to the assigned market and CS activities.
- Ensure every client receives an order experience consistent with Bulgari’s luxury standards.
Qualifications
- Fluent in English and French; Italian is a plus.
- Proven experience in order management and logistics within a B2B environment.
- Strong knowledge of SAP and advanced use of MS Office, particularly Excel.
- Minimum three years' relevant professional experience.
- Customer‑oriented with strong communication, organisation and attention to detail.
Skills
Experience
Minimum 3 years' experience in order management, logistics or B2B customer service; experience in luxury goods or retail logistics is an advantage.
Education
Secondary education required; bachelor’s degree in Business, Supply Chain, Logistics or a related discipline preferred.
Culture
The organisation emphasises a people‑centric culture—'People Make the Difference'—encouraging creativity, entrepreneurial initiative and continuous learning. It promotes inclusion, transparency and high standards of safety and environmental management (ISO 45001), while expecting employees to deliver excellence in line with Bulgari’s luxury ethos.