Senior Sales Associate

Overview

Buccellati is an Italian maison renowned for its hand‑crafted high jewellery and silverware, celebrated for artisanal techniques and intricate metalwork. The brand operates globally with a discreet, heritage-led approach to luxury retail and is part of a major luxury group, offering career paths that combine artisanal savoir‑faire with international retail excellence.

Role & Responsibilities

• Deliver exceptional client service and personalised clienteling to high‑net‑worth customers, building long‑term relationships and client loyalty.
• Achieve and exceed individual and boutique sales KPIs through consultative selling, strategic cross‑selling and upselling of jewellery and silverware collections.
• Maintain superior in‑store presentation and visual merchandising standards consistent with Buccellati’s brand image and heritage.
• Provide expert product knowledge and storytelling about craftsmanship, materials and provenance to elevate the client experience.
• Manage transactional duties including POS operations, sales administration, after‑sales follow up and accurate handling of luxury stock.
• Mentor and coach junior team members, supporting onboarding, product training and a high‑performance sales culture.
• Support boutique events, private appointments and trunk shows, coordinating with store management and regional teams as required.

Qualifications

• Proven track record in luxury jewellery or high‑end accessories retail with measurable sales performance.
• Excellent interpersonal skills with a polished, professional appearance and discretion when servicing high‑profile clients.
• Strong merchandising sensibility and attention to detail in maintaining presentation standards.
• Capability to manage complex sales processes, including private appointments and bespoke requests.
• Language aptitude: proficiency in English; Cantonese and/or Mandarin advantageous for the Hong Kong market.

Skills

Experience

Typically 3–5 years of progressive experience in luxury jewellery or high‑end retail, with a demonstrated record of exceeding sales targets and experience mentoring or leading junior sales colleagues.

Education

High school diploma required; tertiary education in retail, fashion, luxury goods or business is advantageous.

Culture

Buccellati cultivates a studio‑like environment that values artisanal craft, attention to detail and discreet client service. The workplace emphasises heritage, refined presentation and collaborative mentorship within a global luxury retail network.