Sales Associate
Join Boucheron in Tokyo as a Sales Associate, representing a prestigious luxury brand in the heart of Japan's fashion scene. Apply now to be part of a dynamic team.
Overview
Boucheron, established in 1858 by Frédéric Boucheron, is a distinguished maison renowned for its exceptional jewelry, high jewelry, and watchmaking. As part of a prestigious lineage, Boucheron was the first of the great contemporary jewelers to open a boutique on the Place Vendôme. The brand continues to embody absolute excellence, with a free and audacious style that consistently creates the classics of tomorrow. Boucheron is part of the Kering Group, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches.
Role & Responsibilities
- Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
- Provide exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
- Master daily boutique operations and proactively suggest improvements.
- Handle customer service, sales operations, client management, and customer service reception duties.
- Achieve performance in sales KPIs, including annual sales exceeding 80 million yen.
- Execute Boucheron's selling ceremony and personalize customer interactions.
- Propose and execute upselling and cross-selling strategies.
- Sell items with a unit price of over 2 million yen.
- Address simple customer complaints and negotiation requests.
- Maintain connections with clients and prospects, utilizing PCRM tools effectively.
- Understand store guidelines and processes, including tax refunds, delivery, hand-carry, cash payments, and security.
- Utilize retail-related IT tools such as CEGID, M3, and related applications.
- Analyze personal performance and develop action plans for growth.
Qualifications
- GIA G.G. or Jewelry Coordinator certification is advantageous.
Skills
Experience
Experience in luxury retail sales, particularly in jewelry or high-end fashion, is preferred.
Benefits
Benefits include opportunities for professional growth within a prestigious luxury brand, training programs, and a dynamic work environment.
Culture
Boucheron fosters a culture of excellence and innovation, encouraging a spirit of collaboration and creativity. The brand values its employees' contributions and supports their professional development within the luxury fashion industry.