Sales Associate

Location NagoyaAichiJapan
Type Full-Time
Seniority Mid-Level
Posted Dec 3, 2025
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Join Boucheron in Nagoya as a Sales Associate. Contribute to luxury retail sales and customer satisfaction in a dynamic environment. Apply now!

Overview

Boucheron, a prestigious name in the luxury jewelry sector, is part of the esteemed Kering Group, a global leader in luxury fashion. As an employer, Boucheron offers a dynamic and sophisticated work environment, fostering creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the luxury industry.

Role & Responsibilities

  • Act as a brand ambassador, understanding company goals and achieving individual sales targets.
  • Deliver exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
  • Master daily boutique operations and proactively propose improvements.
  • Perform sales and customer service duties, including operations, client management, and customer service reception.
  • Achieve performance in sales KPIs, including an annual sales target of over 80 million yen.
  • Execute sales independently and provide excellent customer experiences within the boutique.
  • Implement and personalize the Boucheron selling ceremony.
  • Propose and execute upselling and cross-selling strategies.
  • Sell products with a unit price of over 2 million yen.
  • Handle simple customer complaints and negotiations.
  • Respond to basic customer discount requests.
  • Maintain connections with clients and prospects, utilizing PCRM tools like DCC and MyCat.
  • Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
  • Proficiently use retail-related IT tools such as CEGID, M3, and apps.
  • Analyze personal performance and create action plans for further growth.

Qualifications

  • Possession of jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator is advantageous.

Skills

One-team spirit Hospitality mindset Team player Self-starter Understanding of client needs Ability to prioritize Adaptability to change (resilience) Multitasking ability

Experience

Proven experience in luxury retail sales, preferably within the jewelry sector.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury sector.

Culture

Boucheron fosters a culture of elegance, innovation, and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is collaborative, with a strong emphasis on teamwork and personal development.