Retail Training Manager (HKMCTW)

Location Hong KongHong KongChina
Type Other
Seniority Manager
Posted ✦ Today
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Boucheron seeks a Retail Training Manager in Hong Kong to lead training and coaching across Hong Kong, Macau & Taiwan (HKMCTW).

Overview

Maison Boucheron is an iconic Parisian jewellery house known for inventive design, exceptional craftsmanship and a strong heritage rooted on Place Vendôme. The brand operates internationally across jewellery, high jewellery and watchmaking, combining artisanal savoir‑faire with client‑centred retail excellence.

Role & Responsibilities

  • Design, localize and implement training programmes (brand induction, product knowledge, selling skills) for retail teams and external partners across Hong Kong, Macau and Taiwan.
  • Deliver classroom sessions and regular in‑store product training covering Jewellery, High Jewellery and Watches; lead novelty and seasonal learning initiatives in line with global guidelines.
  • Provide systematic field coaching and on‑site mentoring to boutique teams, translating KPI, Mystery Shopper and client experience data into targeted action plans.
  • Support new store openings, commercial events (trunk shows, in‑store promotions) and boutique manager seminars with tailored training and facilitation.
  • Localize and maintain training materials (presentations, toolkits, e‑learning content), and drive adoption of the e‑learning platform within the HKMCTW region.
  • Coordinate regional learning projects, manage training records, vendor relationships and contract follow‑ups, and prepare post‑training reports and KPI dashboards.
  • Contribute to the annual training calendar and assist in training budget planning to ensure cost‑effective execution and measurable learning impact.

Qualifications

  • Minimum 5 years' experience in training, coaching or retail excellence roles within luxury retail; Watches & Jewellery experience preferred.
  • Proven competence in both classroom delivery and field coaching; candidates with less experience may be considered for a Retail Training Supervisor role.
  • University degree in Business, Education or a related discipline.
  • Fluent communication in English and Chinese (Cantonese and Mandarin essential for the HKMCTW market).
  • Willingness to travel frequently within the Hong Kong, Macau and Taiwan region.
  • Coaching, facilitation or adult‑learning certifications are advantageous.

Skills

Presentation, facilitation and classroom training Field coaching and performance coaching methodologies Clienteling and storytelling integrated into training Data interpretation to derive actionable learning insights Project management and event coordination Microsoft PowerPoint Microsoft Excel Microsoft Word E‑learning platform adoption and content localisation Vendor coordination and training administration

Experience

At least 5 years in retail training, learning & development or retail excellence within luxury retail, with demonstrable experience delivering product training and in‑store coaching for jewellery and watch teams. Candidates with fewer years may be considered for a supervisory level.

Education

University degree in Business, Education or a related field. Professional certifications in coaching, facilitation or L&D are a plus.

Culture

Boucheron balances a deep respect for traditional craftsmanship with a modern, client‑centric retail ethos. The working environment prizes attention to detail, collaborative cross‑functional partnership and a commitment to developing talent across boutiques in diverse Asian markets.