Retail Operations Project Manager

Location ParisÎle-de-FranceFrance
Type Full-Time
Seniority Manager
Posted Dec 4, 2025
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Join Boucheron in Paris as a Retail Operations Project Manager. Lead key projects in customer experience and operational excellence within a luxury environment.

Overview

Boucheron, a distinguished name in the realm of luxury jewelry and watchmaking, was founded by Frédéric Boucheron in 1858. As a part of a prestigious conglomerate, it continues to uphold its legacy of excellence and innovation. Boucheron is renowned for its audacious and timeless style, consistently setting new benchmarks in the industry. As an employer, Boucheron fosters a diverse and inclusive environment, encouraging creativity and excellence among its workforce.

Role & Responsibilities

  • Lead retail audit programs by overseeing boutique audit campaigns, ensuring execution, monitoring performance indicators, and providing operational recommendations to headquarters and market teams.
  • Manage in-store experience projects and digital tools by supervising development, deployment, and optimization of digital tools for retail teams, collaborating with IT for seamless implementation.
  • Serve as the primary contact for international markets, collaborating with regional teams to gather insights, consolidate feedback, and ensure alignment and successful deployment of Retail Operations initiatives.
  • Collaborate cross-functionally with internal departments such as Marketing, Visual Merchandising, Security, IT, and Training to ensure optimal project execution.
  • Monitor retail trends and competition by conducting regular research to identify emerging best practices, innovations, and competitive strategies, translating observations into actionable recommendations.

Qualifications

  • Bachelor's or Master's degree in Business, International Relations, or equivalent.
  • 3 to 5 years of experience in project management, retail operations, or customer experience, ideally in a premium or luxury environment.
  • Proficiency in French and English; additional language skills are advantageous.

Skills

Strong analytical and organizational skills with the ability to structure, prioritize, and manage multiple projects simultaneously. Proficiency with digital tools and environments, with a curiosity for AI-based solutions and integrating new technologies into retail operations. Proven experience in cross-functional collaboration and managing multiple stakeholders. Excellent communication skills and ease in collaborating with individuals from diverse cultures and regions. Proficiency in Excel and PowerPoint; experience with digital retail tools is a significant asset.

Experience

3 to 5 years of experience in project management, retail operations, or customer experience within a premium or luxury environment.

Education

Bachelor's or Master's degree in Business, International Relations, or equivalent.

Benefits

Boucheron offers a supportive environment that promotes physical and emotional well-being, allowing employees the freedom to realize their full potential.

Culture

Boucheron is committed to diversity and inclusion, creating an authentic environment that values different perspectives and backgrounds. The company prioritizes parity and equal opportunities, fostering a workplace where every individual can thrive.