Executive Sales Associate
Join Boucheron in Osaka as an Executive Sales Associate. Represent the brand, achieve sales targets, and deliver exceptional customer experiences in the luxury jewelry sector.
Overview
Boucheron, a distinguished name in the realm of luxury jewelry, is part of the esteemed Kering Group, a global leader in luxury fashion. As an employer, Boucheron is renowned for its commitment to excellence, innovation, and the cultivation of talent within a supportive and dynamic environment. The brand prides itself on its rich heritage and dedication to crafting exquisite pieces that embody elegance and sophistication.
Role & Responsibilities
- Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
- Deliver exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
- Master daily boutique operations and proactively propose improvements.
- Engage in customer service and sales activities, including operations, customer management, and customer service reception.
- Achieve required performance in sales KPIs, including an annual sales target of over 120 million yen.
- Execute sales independently and provide excellent customer experiences within the boutique.
- Implement and personalize Boucheron's selling ceremony, and propose and execute upselling and cross-selling strategies.
- Sell items priced at over 2 million yen and handle simple customer complaints and negotiations.
- Respond to basic customer discount requests.
- Maintain connections with clients and prospects, utilizing PCRM tools such as DCC and MyCat.
- Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
- Proficiently use retail-related IT tools, including CEGID, M3, and apps.
- Analyze personal performance and develop and execute action plans for growth.
Qualifications
- Possession of jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator is advantageous.
Skills
Experience
Experience in luxury retail sales, particularly in jewelry, is required.
Benefits
The position offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.
Culture
Boucheron fosters a culture of collaboration, innovation, and excellence. The workplace environment encourages creativity and supports employees in achieving their professional aspirations while upholding the brand's prestigious reputation.