Customer Service Specialist
Join Boucheron in Tokyo as a Customer Service Specialist, part of the Kering Group. Engage in luxury client services and after-sales administration.
Overview
Boucheron, a prestigious name in the luxury jewelry sector, operates under the esteemed Kering Group, known for its portfolio of illustrious brands. As an employer, Boucheron offers a dynamic and sophisticated work environment where innovation and tradition coalesce, providing opportunities for professional growth within the global luxury market.
Role & Responsibilities
- Administer after-sales service, including repair intake, quotation preparation, and quality control.
- Manage timelines and costs associated with repairs and oversee external vendors.
- Order and manage inventory of repair parts and implement after-sales service policies.
- Update and revise relevant manuals.
- Handle wholesale administration, including order and delivery management, and address repair needs.
- Manage client inquiries related to inventory, delivery, and after-sales service.
- Coordinate with Kering Client Service to address escalated client questions and requests.
Qualifications
- Ability to embody the 'One Team' spirit of Boucheron culture.
- Proficient in facilitating smooth communication both internally and externally.
- Capable of handling correspondence in English independently.
- Experience with ERP systems such as M3 or SAP.
- Experience in the jewelry industry is a plus.
Skills
Experience
Prior experience in a similar role within the luxury sector is preferred.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and a collaborative work environment.
Culture
Boucheron fosters a culture of excellence and collaboration, encouraging employees to innovate while respecting the brand's rich heritage. The company values diversity and inclusivity, creating a supportive atmosphere where team members can thrive.