Customer Service Specialist

Location TokyoTokyoJapan
Type Full-Time
Seniority Mid-Level
Posted Oct 10, 2025
Apply Now

Join Boucheron in Tokyo as a Customer Service Specialist. Enhance client satisfaction through expert service in the luxury jewelry sector. Apply now!

Overview

Boucheron, a distinguished name in the luxury jewelry sector, is part of the esteemed Kering Group, a global leader in luxury goods. As an employer, Boucheron is committed to fostering a collaborative and innovative work environment that encourages personal growth and professional excellence. The brand values creativity, craftsmanship, and a deep understanding of luxury, offering employees the opportunity to contribute to a legacy of elegance and sophistication.

Role & Responsibilities

  • Administer after-sales service including receipt and estimation of repair items.
  • Manage timelines and quality control for repairs.
  • Oversee repair pricing and cost management.
  • Coordinate with external vendors for repair services.
  • Order and manage inventory of repair parts.
  • Implement and manage purchase service introduction and operations.
  • Introduce and manage after-service policies, updating related manuals.
  • Handle wholesale administration including inquiries, order management, and repair coordination.
  • Manage consignment products and buy-back processes.
  • Process invoices related to wholesale operations.
  • Act as a liaison for client service inquiries escalated from Kering Client Service, coordinating with relevant departments.

Qualifications

  • Ability to embody the 'One Team' spirit of Boucheron culture.
  • Proficient in facilitating smooth communication both internally and externally.
  • Competent in handling correspondence in English independently.
  • Experience with ERP systems such as M3 or SAP.
  • Experience in the jewelry industry is advantageous.

Skills

Advanced Excel skills, including functions like IF, VLOOKUP, and PIVOT for reporting. Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Problem-solving skills and ability to handle escalated client inquiries.

Experience

Experience in client services or a similar role within the luxury sector is required. Familiarity with ERP systems and advanced Excel skills are essential.

Benefits

Employees enjoy a dynamic work environment with opportunities for professional development and growth within the luxury sector.

Culture

Boucheron promotes a culture of collaboration and innovation, encouraging employees to work together as 'One Team' to achieve excellence. The company values creativity, craftsmanship, and a deep understanding of luxury, creating a workplace where employees can thrive and contribute to the brand's prestigious legacy.