Boucheron Assistant Boutique Manager

Overview

Boucheron is a Parisian haute-joaillerie maison renowned for artisanal craftsmanship, refined design and a client-centric approach to luxury. The brand operates through boutiques and department-store concessions and cultivates a heritage-driven yet contemporary retail presence that emphasizes service excellence and aesthetic rigour.

Role & Responsibilities

• Support the Boutique Manager in leading and developing the boutique team to maximise sales performance and profitability.
• Act as liaison between staff and management to communicate the maison’s vision, drive engagement and motivate individual performance.
• Collaborate with Retail, Training and HR to define and implement individual development plans and succession initiatives; participate in recruitment.
• Define, review and execute dynamic annual and monthly action plans based on boutique KPIs, staff competencies and market analysis to achieve targets.
• Plan rosters and allocate boutique roles; provide clear direction and regular feedback to enable staff to meet performance expectations.
• Assume operational leadership in the manager’s absence, making decisions in accordance with department-store and company regulations.
• Identify operational issues, implement corrective actions to improve efficiency, and oversee sales records, loss-prevention and inventory procedures.
• Conduct CRM analysis and, together with Retail and CRM managers, implement timely clienteling actions and targeted events to generate business.
• Work cross-functionally with Retail, Marketing and Operations to create business opportunities; design and execute boutique events and review outcomes.
• Safeguard workplace health & safety, ensure compliance with company policies, and promote diversity, inclusion and a respectful workplace.

Qualifications

• Minimum three years’ management experience within the luxury industry, with a solid understanding of luxury retail operations.
• Demonstrable business acumen with sensitivity to retail excellence, KPI-driven performance and clienteling practices.
• Strong adherence to compliance, labour regulations and professional standards; proven reliability and integrity.
• Analytical and strategic thinker capable of translating market insight into actionable plans.
• High degree of autonomy, flexibility and creativity in proposing operational or commercial initiatives.
• Basic IT literacy with the capacity to rapidly learn boutique systems and CRM applications.
• Completion of required trainings: Boucheron management training, annual compliance and security training, and maison initiatives (e.g. sustainability, D&I).
• Gemmology qualification is desirable but not mandatory.

Skills

Experience

At least three years’ management experience in luxury retail, ideally including boutique or department-store environments. Demonstrated track record of leading teams, driving boutique sales and executing CRM-driven clienteling programmes.

Culture

The maison values meticulous craftsmanship, elevated client service and a collaborative ‘One Team’ mentality. The workplace emphasises professional development, operational excellence and adherence to haute-joaillerie standards while encouraging creativity and cross‑functional cooperation.