Assistant Boutique Manager

Overview

Boucheron, a prestigious name in the world of luxury jewelry, operates under the auspices of the global luxury conglomerate Kering. Renowned for its exquisite craftsmanship and innovative designs, Boucheron offers a dynamic and enriching work environment. As part of Kering, employees benefit from the resources and opportunities of a leading global luxury group.

Role & Responsibilities

• Manage and support the boutique team alongside the Boutique Manager to enhance clienteling and operational excellence.
• Act as a liaison between staff and the Boutique Manager to communicate the Maison's vision and strategy effectively.
• Develop and implement action plans for staff growth in collaboration with Retail Managers, Training Teams, and HR.
• Recruit talent necessary for the long-term stability and growth of the organization.
• Support the creation of working shifts and allocate roles within the boutique.
• Ensure workplace safety and promote improvements in the work environment, including diversity and inclusion initiatives.
• Analyze boutique performance and staff competencies to define and review dynamic annual/monthly action plans.
• Optimize boutique performance and profitability.
• Plan and prepare work schedules with the Boutique Manager, assigning specific roles to staff.
• Make appropriate decisions in the absence of the Boutique Manager based on company regulations.
• Identify and address operational challenges within the boutique to improve outcomes.
• Manage sales and record-keeping processes, ensuring compliance with company policies.
• Conduct CRM analysis and execute timely actions in collaboration with Retail and CRM Managers.
• Collaborate with internal departments and business partners to create and execute events that generate new business opportunities.
• Foster relationships with clients, acting as an ambassador for the Maison.

Qualifications

• Minimum of 3 years of management experience in the luxury industry with a strong understanding of luxury retail.
• Ability to embody and lead a 'One Team' culture.
• Logical and analytical thinking to develop forecasts and strategies.
• Adherence to compliance and employment regulations, demonstrating professionalism and reliability.
• Strong business acumen with a high sensitivity to retail excellence.
• Flexibility and creativity in proposing ideas and approaches, with the ability to work independently.
• Basic IT literacy or the ability to quickly learn necessary systems and applications.
• Exceptional customer service skills.
• Gemology qualifications are advantageous.

Skills

Experience

A minimum of 3 years in a management role within the luxury retail sector is required.

Benefits

Employees enjoy comprehensive training programs, including management, compliance, security, sustainability, and diversity and inclusion training.

Culture

Boucheron fosters a culture of excellence and innovation, encouraging employees to embody the brand's values and contribute to its legacy of luxury and craftsmanship. The workplace is inclusive, promoting diversity and a collaborative 'One Team' spirit.