Wholesale Customer Service Specialist

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Nov 13, 2025
Apply Now

Join Bottega Veneta in Milan as a Wholesale Customer Service Specialist. Manage wholesale operations and ensure client satisfaction in a luxury fashion environment.

Overview

Bottega Veneta, a prestigious name in the luxury fashion industry, is renowned for its commitment to innovative craftsmanship and individuality since its inception in 1966. As part of the Kering Group, Bottega Veneta offers a dynamic and inclusive work environment that values creativity and excellence, providing its employees with opportunities to thrive in a globally recognized brand rooted in Italian culture.

Role & Responsibilities

  • Ensure precision, quality, and adherence to deadlines to deliver the highest level of service.
  • Provide exceptional customer service by responding promptly and professionally to inquiries and issues.
  • Communicate and collaborate with internal departments to meet customer expectations.
  • Develop and execute planned activities.
  • Gather and analyze information to monitor business trends and identify opportunities.
  • Monitor orders and shipments daily, managing discrepancies and stock rebalancing.
  • Data entry and customer master data management.
  • Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Manage customer complaints and provide appropriate solutions and alternatives.
  • Work with other departments to resolve complex issues.
  • Follow up with customers to ensure complete resolution of issues.
  • Identify opportunities to improve customer experience and internal processes.
  • Stay updated on product knowledge and company policies.

Qualifications

  • Degree in economics, languages, or related fields.
  • Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion/luxury industry.

Skills

Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers. Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines. Strong analytical skills and a results-oriented mindset. Fluent in Italian and English, both written and spoken; additional languages are a plus. Skilled in problem-solving and multitasking. Proficient in SAP and Microsoft Office. Calm and empathetic under pressure. Team-oriented with a strong sense of responsibility and professionalism.

Experience

A minimum of 5-8 years in customer service roles, preferably within the fashion or luxury industry.

Education

Degree in economics, languages, or related fields.

Benefits

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Culture

Bottega Veneta fosters a culture of creativity and individuality, encouraging employees to express their unique talents while working collaboratively. The brand values inclusivity and innovation, creating an environment where employees are inspired to contribute to the brand's legacy of excellence.