Operations Assistant

Overview

Bottega Veneta is an Italian luxury house renowned for artisanal craftsmanship, discreet elegance and innovative design. As part of the Kering group, the brand benefits from a global luxury platform that emphasises talent development, internal mobility and managerial leadership within a high-performance retail environment.

Role & Responsibilities

• Maintain an orderly back-of-house and shipping area, including receipt and staging of incoming merchandise.
• Process all types of sales transactions at POS and ensure adequate change and accurate cash handling procedures.
• Manage non-merchandise supplies (stationery, uniforms, packaging, beverages) and replenish as needed.
• Support store maintenance and cleaning operations to meet brand standards.
• Organize and maintain the cash wrap, including up-to-date reference materials (phone lists, passwords).
• Support after-sales and before-sales processes, including product returns and exchanges.
• Assist sales associates with address verifications and verbal credit card authorizations when required.
• Prepare new merchandise for floor presentation by tagging, labeling and moving items to sales floor.
• Execute operational tasks communicated by management to ensure compliance with brand guidelines.
• Contribute to team objectives by achieving targets set by store management and corporate partners, and comply with company policies.

Qualifications

• Demonstrates a strong work ethic, high energy and a collaborative, team-oriented approach.
• Excellent organizational skills and proven problem-solving ability in a retail environment.
• Maintains a polished, professional appearance consistent with luxury brand standards.
• Physically able to remain mobile on the sales floor for extended periods and assist with merchandise movement.
• Availability to work closing shifts at least three times per week, a minimum of three Saturdays per month, two Sundays per month, annual inventory and the full holiday season.

Skills

Experience

Preferably 1–2 years of retail or store operations experience, ideally within a luxury or premium fashion environment. Experience with cash control and inventory procedures is expected.

Education

High school diploma or equivalent; additional retail, customer service or merchandising training is a plus.

Culture

Bottega Veneta cultivates an environment that values artisanal skill, discretion and creative excellence. As a member of the Kering group, the brand places strong emphasis on professional development, internal mobility and leadership growth within an international luxury network.