Global Retail Operations Specialist

Overview

Bottega Veneta, a distinguished name in luxury fashion, is renowned for its innovative craftsmanship and inspiring individuality since its inception in 1966. Rooted in Italian culture and based in Vicenza, the brand maintains a global outlook, offering exclusive products that embody both aesthetic and emotional resonance. As part of the Kering Group, Bottega Veneta benefits from the expansive resources and opportunities of a leading global luxury conglomerate, committed to fostering talent and promoting internal mobility.

Role & Responsibilities

• Maintain global service standards and retail tools, ensuring clarity and ease of execution in boutiques.
• Build effective working routines with regional teams, balancing brand consistency with market needs.
• Consolidate store feedback and operational insights to continuously improve service design and boutique usability.
• Define and monitor KPIs per service stream, supporting the creation of reporting dashboards.
• Prepare regular performance updates and recommendations, flagging risks and driving corrective actions.
• Maintain and evolve hospitality standards and execution guidelines for boutiques.
• Contribute to the ownership of client-facing tools linked to service execution, supporting rollouts with regions.
• Support execution in the retail network in partnership with After Sales stakeholders, ensuring service levels and quality standards.
• Identify and propose new in-store services to elevate client experience and boutique productivity.
• Support a consistent personalization experience in store, monitoring performance and coordinating improvement actions.
• Support robust execution of Certificate of Craft in stores, coordinating updates and enriching the service offer globally.

Qualifications

• 3+ years of experience in Luxury Goods with exposure to Retail Operations, Retail Excellence, Client Experience, or Store Services.
• Store exposure preferred, with an understanding of store realities.
• Ability to coordinate multiple stakeholders and deliver through influence in a matrix environment.
• Comfortable with KPIs and translating insights into concrete action plans.
• Strong communication skills in English.
• Entrepreneurial and proactive mindset with a self-starter attitude.

Skills

Experience

3+ years in luxury goods with a focus on retail operations or client experience, preferably with in-boutique exposure.

Benefits

Joining Bottega Veneta offers a unique opportunity to be part of a global luxury group, with endless possibilities for learning and growth. The company is committed to talent development and fostering internal mobility, promoting leadership skills in a stimulating and fulfilling workplace environment.

Culture

Bottega Veneta, as part of the Kering Group, is dedicated to building a diverse workforce. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The brand promotes a culture where employees can express their talent and reach their full potential.