Global Client Engagement Director
Join Bottega Veneta in Milan as a Global Client Engagement Director. Shape and deliver the brand's client development strategy with measurable impact. Part of the Kering Group, offering a stimulating workplace environment.
Overview
Bottega Veneta, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for inspiring individuality through innovative craftsmanship since 1966, Bottega Veneta is rooted in Italian culture while maintaining a global outlook. The brand is celebrated for its inclusive ethos and exclusive products, offering a unique blend of feeling and aesthetic.
Role & Responsibilities
- Develop and implement a global client development strategy aligned with brand values and commercial goals.
- Communicate the strategic vision to stakeholders and foster cross-functional collaboration.
- Manage a comprehensive Worldwide Client Engagement Calendar.
- Define a seamless client journey across all brand touchpoints.
- Create core pillars for the Retail Client Experience to enhance in-store interactions.
- Design and deploy 360° activations and animations to enrich client engagement.
- Oversee and enhance one-to-one clienteling strategies within stores.
- Establish KPIs to maximize ROI of client development initiatives.
- Partner with internal stakeholders to evolve clienteling tools and lead training programs.
- Implement global client feedback mechanisms and use insights for targeted action plans.
- Lead the global CRM campaign calendar and optimize campaign effectiveness through personalization and data-driven insights.
Qualifications
- Minimum 10 years of experience in client engagement roles within the luxury retail industry.
- Proven leadership in managing cross-regional initiatives.
- Experience in designing bespoke experiences for clients across multiple channels.
Skills
Experience
A minimum of 10 years in client engagement roles within the luxury retail industry, with proven leadership in managing cross-regional initiatives.
Benefits
Opportunity to join a global luxury group with endless possibilities for learning and growth. The company promotes talent development and internal mobility, fostering a stimulating and fulfilling workplace environment.
Culture
Bottega Veneta, as part of the Kering Group, is committed to building a diverse workforce. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, it welcomes applications from all qualified candidates.