Customer Service Specialist
Join Bottega Veneta in Seoul as a Customer Service Specialist, managing claims and maintaining high standards in customer care. Part of the Kering Group.
Overview
Bottega Veneta, a distinguished name in the luxury fashion industry, is part of the prestigious Kering Group. Renowned for its exceptional craftsmanship and innovative designs, Bottega Veneta offers a dynamic and enriching work environment that fosters creativity and excellence. As a member of the Kering family, employees benefit from the resources and global reach of a leading luxury conglomerate.
Role & Responsibilities
- Manage After Sales and Before Sales items in accordance with brand policy.
- Provide accurate information and knowledge to stores, responding to customer inquiries via email and phone promptly and professionally.
- Handle customer complaints, manage exchanges, refunds, and other special cases.
- Order and organize spare parts for local repairs.
- Conduct regular customer care and in-store training as required.
- Oversee inventory management.
- Collaborate with other teams to ensure consistent and high-quality support.
Qualifications
- 2-5 years of experience in customer care, preferably in the luxury retail industry.
- High level of honesty and integrity.
- Ability to effectively collaborate with headquarters counterparts. Business-level English required.
Skills
Experience
2-5 years of experience in customer care, preferably within the luxury retail sector.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the esteemed Kering Group.
Culture
Bottega Veneta prides itself on a culture of innovation and excellence, where creativity is nurtured, and employees are empowered to contribute to the brand's legacy of luxury. The workplace environment is collaborative, fostering a sense of belonging and shared purpose among team members.