Client Advisor

Overview

Bottega Veneta is a heritage Italian luxury house known for its artisanal leatherwork, quiet luxury aesthetic and exacting standards of craftsmanship. As part of a global luxury group, the brand operates a network of flagship boutiques and selective retail locations worldwide, combining a couture sensibility with a commercial retail operation.

Role & Responsibilities

• Deliver personalised, discreet client service that reflects Bottega Veneta’s luxury positioning and cultivates long-term client relationships.
• Proactively develop and maintain a curated client portfolio through outreach, clienteling activities and follow-up communications.
• Achieve and exceed individual and store sales targets through consultative selling and product expertise.
• Provide authoritative product knowledge across leather goods, ready-to-wear and accessories, advising clients on styling and product care.
• Execute visual merchandising standards and maintain boutique presentation to reflect brand aesthetics.
• Operate point-of-sale systems, manage transactions and support stock intake, inventory accuracy and loss-prevention practices.
• Coordinate after-sales service and client requests, ensuring a consistently exceptional ownership experience.

Qualifications

• Demonstrable interpersonal skills with a polished, client-focused demeanour and strong service orientation.
• Excellent verbal communication and consultative selling ability; confidence presenting luxury product narratives.
• Numerical literacy sufficient for daily sales reporting and transaction handling.
• Professional grooming and presentational standards aligned with luxury retail expectations.
• Fluency in Mandarin preferred; proficiency in English advantageous for international client interactions.

Skills

Experience

Preferably 1–2 years’ experience in luxury or premium retail environments, demonstrating consistent sales performance and direct client management.

Education

High school diploma or equivalent; vocational training in retail, luxury goods or hospitality is advantageous.

Culture

Bottega Veneta cultivates a culture of craftsmanship, discretion and elevated client service. The workplace emphasises meticulous attention to detail, collective pride in product quality and a polished luxury hospitality mindset across in-store teams.