Client Advisor

Overview

Bottega Veneta is an Italian luxury house renowned for artisanal leather goods and refined ready-to-wear, operating within the Kering group. The brand emphasizes craftsmanship, understated elegance and offers employees exposure to a global luxury ecosystem and structured talent development programs promoted at the group level.

Role & Responsibilities

• Achieve and exceed monthly sales targets and KPIs through proactive client outreach, appointments and consignments.
• Apply the Bottega Veneta Client Journey and consultative selling techniques (cross-selling, multiple selling, upselling) to maximize transaction value.
• Develop and maintain strong, lasting client relationships and keep accurate client profile records.
• Maintain a comprehensive, up-to-date knowledge of product collections (technical and inspirational) and communicate new deliveries, events and brand initiatives to clients.
• Support store operations including basic opening/closing tasks, cycle counts, light cleaning and maintaining visual standards (merchandise presentation, signage, lighting).
• Model company policies and foster an environment of respect, fairness and teamwork.

Qualifications

• 1–2 years of retail sales or customer service experience; luxury retail experience preferred.
• Proven ability to meet and surpass sales goals and KPIs; demonstrable clienteling skills and a track record of building a loyal client base.
• Excellent verbal and written communication skills and a polished, professional appearance.
• Flexible availability including minimum three closing shifts per week, at least three Saturdays and two Sundays per month, holiday season and annual inventory participation.
• Ability to be mobile on the sales floor for extended periods and to lift and handle packages (5–8 lbs) regularly.

Skills

Experience

1–2 years of retail sales or customer-service experience, preferably within a luxury or premium retail environment, with demonstrated success in meeting sales targets and building client relationships.

Education

High school diploma or equivalent; formal retail, luxury sales training or relevant certifications are a plus.

Benefits

Commission; overtime eligibility; access to talent development programs and opportunities for internal mobility within the Kering group.

Culture

Bottega Veneta fosters a culture rooted in craftsmanship, discretion and creative innovation, aligned with Kering's emphasis on talent development. The workplace values inclusivity, professional growth and cross-border mobility within a global luxury network.